Employee Assistance Programme (EAP)

Support your workforce with a professional EAP designed to improve wellbeing, reduce absence, and boost productivity. Our Employee Assistance Programme offers confidential, 24/7 support to help employees thrive, whatever challenges they face.

Why choose our Employee Assistance Programme (EAP)?

An EAP (Employee Assistance Programme) provides fast, confidential access to expert help when your employees need it most. Whether they’re struggling with stress, anxiety, family concerns, or financial pressures, our EAP gives them the tools and guidance to cope before issues affect performance or lead to absence.

Designed to promote wellbeing, reduce absenteeism, and build a resilient workplace culture, our service is available 24/7 via phone, video, or face-to-face. It’s fully managed, easy to implement, and tailored to suit your organisation’s size, structure, and priorities — helping your people feel supported and your business stay productive.

£ 0

Average return on investment (ROI) for every £1 spent on an EAP by UK employers.

Source

0 %

Of employees who contacted their EAP were offered counselling for mental health concerns.

Source

0 M

Counselling sessions delivered by UK EAPs in 2022.

Source

Our EAP Support Services

Confidential, 24/7 support services to help employees tackle life’s challenges, before they lead to absence or reduced performance.

Give employees immediate access to professional, confidential emotional support any time, day or night.

Available 24/7, our EAP provides telephone and online access to BACP-accredited counsellors for any emotional, mental health, or personal issues. This helps reduce stress-related absences and gives employees space to talk in total confidence. Support is fast, compassionate, and available whenever it’s needed most.

Empower managers to proactively support employees struggling with personal or work challenges.

Our EAP includes a structured referral pathway, giving managers access to professional advice on supporting staff with mental health, family, or lifestyle issues. This service helps resolve concerns early, maintain productivity, and reduce long-term absence, with clear reporting and outcomes for the HR team

Reduce everyday life stressors with professional advice covering legal, financial, and family matters.

Employees can speak to qualified experts for advice on everything from debt to housing, consumer rights, wills, and childcare. This holistic support helps reduce distraction and anxiety, freeing people to focus on their work. It’s all included in the EAP.

EAP benefits for your people and your business

As well as supporting wellbeing, our EAP helps reduce absence and boost productivity.

Reduced absence risk

Employees who delay seeking help are more likely to go off sick. Our Employee Assistance Programme encourages early support, helping 1 in 2 employees return within a month and preventing issues from escalating. Fast access means fewer long-term absences and quicker recovery back into work.

Manager guidance included

Our EAP isn’t just for employees, we support your managers too. We equip them with the tools and confidence to have early, compassionate conversations and refer staff to the right support. This keeps minor issues from becoming major ones, helping teams stay connected and supported.

Trackable impact with insights

Gain real-time insight into usage and outcomes with anonymised MI dashboards. See how your EAP is performing, where support is most needed, and track trends over time. These insights help you continuously improve wellbeing strategy and identify areas of concern before they escalate.

DELIVERY OPTIONS

EAP service delivery options

We offer flexible delivery tailored to your organisation, ensuring employees can access support how, when and where they need it.

Our counsellors can attend your workplace to deliver face-to-face EAP sessions in a private, confidential setting. Regular on-site clinics help embed a culture of wellbeing, reduce stigma, and make seeking support a normal part of working life. This option also minimises disruption and supports higher engagement.

With over 40 nationwide locations, PAM Group offers EAP counselling and assessments from accessible local clinics. This cost-effective option allows referrals to be made as needed, without a subscription or upfront commitment. Perfect for organisations seeking flexibility with minimal admin.

Employees can access confidential support 24/7 via telephone, video, or online chat — ideal for hybrid and remote teams. We also offer virtual workshops, webinars, and manager consultations, ensuring everyone can benefit from the EAP no matter where they work.