Data Protection Complaints

The Data (Use and Access) Act 2025 (DUAA) is defined as primary legislation that amends the Data Protection Act 2018 and UK GDPR, introducing new obligations across data use, access, and governance in the United Kingdom. Section 103 inserts a new section 164A into the Data Protection Act 2018, creating a formal statutory complaints mechanism for the first time.

If an individual considers that PAM Group have infringed data protection legislation because of the way we have handled their personal information (or the personal information of someone they’re acting on behalf of), they can complain to us by completing the form below:

Data Protection Complaint Form

Full Name *

Date of Birth *

Employer *

Email *

Communication Preference *EmailPostEmail is our preferred method of communication, but we also accept correspondence by post. Please send all relevant information to PAM Group Limited, 9 Lakeside Drive, Centre Park, Warrington, WA1 1GG.

Street Address *

Apartment, suite, etc

City *

ZIP / Postal code *

Country *

DP Complaint *

The data being asked for will be submitted directly to the DP Complaints inbox. We will acknowledge receipt within 30 calendar days in accordance with legislation and will investigate to ensure that the submission is a data protection complaint and will confirm if it does or does not reach the parameter’s of a Data Protection Complaint.

For example, an individual may submit complaints about:

the way we’ve responded to their subject access request (SAR), or other rights request.
the security measures we’ve used to store their information (e.g. someone who has been impacted by a data breach, regardless of whether it’s reportable to the ICO); or
how PAM have collected or used their personal information (e.g. where we’ve stored it, how long we’ve kept it for, or its accuracy).

Sometimes people may complain about our service or other matters, whilst also exercising their data protection rights. This doesn’t count as a data protection complaint. For example:

an employee may raise a grievance issue, and also request copies of their personal information; or
a person may complain about a customer service issue and also request that we delete their information.

How we make a difference

Pam Academy

About us

Established in 2004, PAM Group has grown to become the largest, privately owned occupational health, rehabilitation, wellbeing and absence management company in the UK. We work with over 1,500 employers across the UK, supporting over 1.5m employees.

Occupational Health

Our proactive occupational health services give employees impacted by a health condition rapid access to advice, reasonable adjustments and treatment. By helping them to remain in work while they recover, we can help you to reduce sickness absence and boost wellbeing.